Bilingual Customer Service Rep.

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Bilingual Customer Service Rep.

  • Specialty:

    Administrative
  • Title:

    Bilingual Customer Service Rep.
    • City:

      Lawrenceville
    • State:

      GA
    • Zip Code:

      30046
  • Start date:

    12-04-2019
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    51677

Description

Bilingual Customer Service Rep. Lawrenceville, GA  Job Opening located in Lawrenceville, GA

 

JOB SUMMARY:

Responsible for answering phones, directing inbound calls, monitoring customer service email, and processing orders, sample requests, customer complaints and credits according to quality assurance procedures in place.   Works closely with sales and operations team to insure records, files, and price quotes are up-to-date and in proper locations at all times as governed by standard operating procedures.

 

KEY RESPONSIBILITIES:

Responsible for processing orders, sample requests, customer complaints and credits.  Prints product labels in correct formats and audits completed work for invoicing:

 

  • Answer all inbound calls and direct calls accordingly
  • Receive orders from Customer via phone, email, or fax
  • Check customer ledger for any unpaid invoices
  • Work with collections and C.F.O. to determine if orders from customers, with past due balances, should be placed on Prepaid or Hold status.
  • Create Sales Orders with correct product, price, freight costs, shipping information, and required back-up documentation per customer service QAP
  • Print Sales Orders and all other documentation and place in folders to be given to Production Manager
  • Audit completed sales orders and create Customer and File invoices after products are shipped, and maintaining all files associated with invoicing
  • Track Shipments for Customers/Reps and provide POD’s when required. Keep customers informed of any changes in shipping details
  • Log and complete Customer Complaint Forms, distribute to appropriate Department and notify Sales Representative when complaint is completed.
  • Create Credit Memos from signed approvals from management
  • Process Sample Requests
  • Review all orders, to insure accuracy, before sending to production
  • Review SOP’s and update as needed or directed

 

SKILLS AND CAPABILITIES:

  • Excellent listening skills are required
  • Good communication and professionalism skills
  • Great attention to detail and an understanding of basic Accounting Principles
  • Experience in Microsoft Office and Peachtree Accounting System or ability to learn
  • Excellent project management, multi-tasking and problem solving skills
  • Ability to receive constructive criticism
  • Ability to speak the Spanish language fluently (both oral and written communication skills)

 

GENERAL COMMENTS:

Contract To Hire

Monday - Friday 8:30 a.m. to 5:30 p.m.

Pay is $17.00-$18.00 hr. 

1 hour lunch and OT may be required as needed

 

If you are interested in applying for this job opening and feel like your skills are a good match including the ability to speak Spanish fluently, please send your resume to rinman@daviscos.com

 

#GDGAMFG

#MON

#ATL-C

 

 

 

 

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