Client Services Representative

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  • Specialty:

    Administrative
    • City:

      Ayer
    • State:

      MA
  • Assignment Type:

    Contract To Hire
  • Job Id:

    42942

Description

Our client in Ayer, MA is looking for a 1st shift (8:30am - 5:00pm) Client Services Representative. This is a non-exempt 2+ month contract and requires a drug and background check.

Responsibilities of Client Services Representative:

  • The Client Services Representative handles incoming and outgoing customer service functions. 
  • Participating in the Customer Service effort using Nexternal OMS and Salesforce.
  • Processing Retail, Wholesale, and Institutional orders for medical foods and formula received via the phone, website, fax and emails.
  • Researching and resolving client issues that relate to the order process.
  • Establishing new client accounts.
  • Resolving issues with customers in a professional and caring manner.
  • Distributing informational materials to clients and institutions.
  • Maintaining and updating client information.
  • Maintaining files for wholesale and institutional orders.
  • Maintaining and updating customer service data base.
  • Facilitating insurance authorizations.
  • Processing Sample Requests submitted by clients, dietitians and Territory Managers.
  • Daily order review and Credit Card processing in OMS.
  • Ability to make outbound sales calls.

 

Requirements of Client Services Representative:

  • High School Diploma or equivalent; College degree a plus.
  • 3 plus years of related experience, with good working knowledge of Microsoft Office Suite.  Strong Excel skills a plus.
  • Medical Terminology and/or Clinical Nutrition experience a plus.
  • Ability to multi-task, with strong detail orientation to ensure accurate order entry. 
  • Good written and oral communications skills required.
  • Knowledge of HIPAA and the ability to maintain confidential information security with regard to all company’s proprietary information.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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