Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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Customer Service Representative

We are currently seeking a Customer Service Representative for one of our largest clients. They are an international manufacturer of high end home decor. They are looking to add skilled candidates to their already impressive roster. These are temp to hire positions with growth potential.

If you or anyone you know has an interest in providing quality customer service to a well-known and artisan level brand, please review the requirements below and apply today.

Requirements of the Customer Service Representative: 

  • GED or High School Diploma
  • 3 or more years in a customer service role
  • Solid knowledge of ASW, or demonstrated ability to learn proprietary software systems
  • Basic understanding of Microsoft Office programs
  • Basic ability to read, write and understand English
  • Must have solid organization skills, attention to detail, and the ability to prioritize in a changing environment.

Responsibilities of the Customer Service Representative:

  • Efficient processing and resolution of customer inquiries (phone calls, faxes, and letters).
  • Enter and process orders in 2 entry systems (ASW & EPIC).
  • Ensure timely follow-up on all open customer issues.
  • Contact sites to provide/gather information regarding customer orders.
  • Make decisions regarding credits, remakes and repairs within established guidelines.
  • Fulfill requirements of Product Specialist role, if applicable.
  • Ability to fill in for others (cross-train) within the department.
  • Effectively assist in one-on-one training of other staff members.
  • Assist with administrative duties related to job functions.
  • Assist with annual inventory, if needed.
  • Maintain an excellent attendance/tardiness record.
  • Properly maintain company logs, equipment, files and other property assigned for use.
  • Assist with filing.
  • Work on special projects.

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