Customer Service Technician

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Service Technician

  • Specialty:

    Administrative
  • Title:

    Customer Service Technician
    • City:

      Millville
    • State:

      NJ
    • Zip Code:

      08332
  • Start date:

    08-14-2019
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    50972

Description

Job Title: Customer Service Technician 

Location: Millville, NJ 

Shift: 1st (8:30am-5:00pm) 

Rate: $15.00-$20.00

 

Job Summary: 

A Customer Service Technician provides informational and technical assistance in person, by phone and email.  Our CST’s are expected to properly identity, efficiently troubleshoot and effectively resolve customer queries in a timely and productive manner.  A CST will also be responsible for the quoting and repair service for customer returned products. Our company's primary business is marine sanitation meaning toilets and waste treatment systems will require hands-on repair.

 

The best CST’s are patient, thoughtful and enjoy helping people.  They like working with their hands and enjoy problem solving.  They put themselves in their customers’ shoes and genuinely wish to resolve their problem.  They understand customer feedback is key and can help gather and present this information to the appropriate personnel.  Problems solving also comes naturally to these individuals. While they are confident in their troubleshooting abilities they will not hesitate to investigate or seek help for problems which they do not understand or cannot solve themselves.

 

Primary Responsibilities:

  • Field and reply to customer support queries by phone, email, in person 
  • Diagnose, troubleshoot and repair customer products in a timely and efficient manner.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate and complete information to both customer and coworkers.
  • Handle customer complaints in a timely manner.
  • Collaborate with engineering and production on new and existing product design and development.

Requirements:

  • Strong communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent attention to detail.
  • Team player with a solution-oriented attitude.
  • General knowledge of plumbing and electricity and tools used in these applications
  • Comfortable working knowledge of Microsoft Office products (Word, Excel…)
  • Previous customer service experience.
  • High School Diploma or equivalent.
  • Fluency, written and spoken, in English and Spanish a plus.

More Info

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