Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Customer Service-Sales

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    • 38112
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Customer Service/Sales


  • Answer incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
  • Research and source product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts
  • Enter sales orders into point-of-sale computer system for invoicing or cash payments. Process customer returns and warranties following company guidelines.
  • Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
  • Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
  • Prepare and issue sales quotes following company guidelines. Follows up on quotes to secureSales Results and Responsibilities
  • Prepare and issue sales quotes following company guidelines. Follows up on quotes to secure sales.
  • Educate customers/prospects re: the variety of products available for sale 
  • Promote surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.
  • Maintain knowledge of new and existing products and inventory by participating in training, industry catalogs and web sites, and seeking knowledge


  • Knowledge of HVAC industry a plus
  • Experience with online search engines, Microsoft Excel
  • Customer service and sales driven

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.