Customer Service and Accounting Support

Responsibilities:

• Answer customers' questions about products, prices, and availability
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing
• Process invoices through customer portals and websites as they require
• Obtain vendor quotes and communicate pricing to customer and salesperson
• Process vendor payables
• Research and resolve billing issues
• Confirm freight rates and invoicing with freight carriers
• Assist sales team in researching and resolving customer needs
• Participate in physical inventory and cycle counts of materials and parts
• Review purchasing reports and place stock orders accordingly
• Coordinate with vendors and customers to resolve problems on damaged items
• Verify outbound orders
• Monitor market conditions, product innovations, and competitors' products, prices, and sales

Requirements:

• Bachelor's Degree preferred
• High School Diploma (or GED or High School Equivalence Certificate) required
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Excellent written and verbal communication skills
• Organized, multi-task, high-paced, team player