Inside Sales Customer Support Representative

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Inside Sales Customer Support Representative

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    Inside Sales Customer Support Representative
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Inside Sales Customer Support

We are currently seeking an Inside Sales Customer Support Representative in the Alpharetta area. 

This position starts at $17.00 - $18.00 an hour

Responsibilities of the Inside Sales Customer Support Representative

  • Managing existing business relationships while creating new business opportunities from a list of defined and undefined prospects as assigned within their territory.
  • Serve as key interface/liaison between the customer and a majority of divisions within the company.
  • Schedule meetings with customers to meet with field sales as needed. Discuss customer-specific issues, needs, requirements and expectations.
  • Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.).
  • Targets pre-identified prospects, existing customers and new customers within an assigned territory.
  • Using CRM (NetSuite), track the sales process through daily entries, forecast submissions, email communication, phone interactions, etc., for assigned accounts.
  • Responsible for ensuring that existing and new customer demand is being generated in assigned territory.
  • Identifies the client's major competitors and assess the competitor's products/services, and compares their strengths and weaknesses relative to the clients.
  • Multi-functional tasking expected.

Requirements of the Inside Sales Customer Support Representative

  • Bachelor’s Degree preferred
  • 2-5 years of related experience
  • Proficiency in written and verbal communication required
  • Excellent PC/Computer skills to include typing speed
  • Inside Sales account management and field sales support experience required
  • Sit, stand, pick up objects up to 10lbs as needed

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