Technical Service Administrator

Sorry, this particular job is closed. But feel free to fill out a General Application

Search Jobs

General Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Technical Service Administrator

  • Specialty:

    Administrative
  • Title:

    Technical Service Administrator
    • City:

      Milford
    • State:

      MA
    • Zip Code:

      01757
  • Start date:

    02-22-2018
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    45256

Description

Technical Service Administrator

Seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in Milford, MA.

Responsibilities:

  • Individual will manage all field service requests within the technical service department including live calls, web requests, etc.
  • Create, maintain, and update Technical Service Tickets based on information received  via the web, voicemail, email and insight alerts
  • Research equipment  ownership, entitlement and service history  
  • Work with customers to obtain necessary information prior to having a new account created
  • Review sales leads for completeness prior to forwarding to CRM
  • Provide web license maintenance for internal customers
  • Assist with the Empower Enterprise software upgrade process
  • Provide other administrative tasks as required

Qualifications:

  • High School diploma or GED
  • 5 + years experience in a customer facing role
  • SAP system experience is preferred
  • Strong desire to help customers
  • Ability to work independently and multi-task
  • Excellent written and verbal communication skills
  • Must be proficient in Microsoft office

#DMSM-A

#MON

More Info

Contact

Similar Positions

Loading...