Technical Service Administrator

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Technical Service Administrator

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    Technical Service Administrator
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Technical Service Administrator

Seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in Milford, MA.


  • Individual will manage all field service requests within the technical service department including live calls, web requests, etc.
  • Create, maintain, and update Technical Service Tickets based on information received  via the web, voicemail, email and insight alerts
  • Research equipment  ownership, entitlement and service history  
  • Work with customers to obtain necessary information prior to having a new account created
  • Review sales leads for completeness prior to forwarding to CRM
  • Provide web license maintenance for internal customers
  • Assist with the Empower Enterprise software upgrade process
  • Provide other administrative tasks as required


  • High School diploma or GED
  • 5 + years experience in a customer facing role
  • SAP system experience is preferred
  • Strong desire to help customers
  • Ability to work independently and multi-task
  • Excellent written and verbal communication skills
  • Must be proficient in Microsoft office



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