Technical Support - Level I

Sorry, this particular job is closed. But feel free to fill out a General Application

Search Jobs

General Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Technical Support - Level I

  • Specialty:

  • Title:

    Technical Support - Level I
    • City:

    • State:

    • Zip Code:

  • Start date:

  • Status:

  • Assignment Type:

    Contract To Hire
  • Job Id:



Job Title: Technical Support - Level I

Location: Moorestown, NJ 

Shift: 1st (Full-Time)

Pay: $13.00-$17.00 


Job Summary:

This position requires strong customer service skills, and the ability to troubleshoot over the phone. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and the ability to multitask and remain focused in high-pressure situations.  In addition, must be highly self-motivated, have a positive attitude, be resourceful, and enthusiastic about customer service.


  • Provide basic technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.
  • Be able to clearly identify troubleshooting problems and escalate them to the appropriate troubleshooting queues.
  • Employ technical knowledge to advise best product selection and design for residential applications.
  • Enter product warranty information into the system.
  • Answer emails and/or handle live chat inquiries from company website in regards to product information and troubleshooting.
  • Test water samples from jobsites, update in system, and inform Technician involved.
  • Complete any miscellaneous tasks/projects assigned by your supervisor.



  • 1+ year of customer service, phone support and/or related experience.
  • High School Diploma or equivalent.
  • Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributer, engineers and architects.
  • Strong customer service skills.
  • Familiar with Microsoft Office applications, particularly Microsoft Outlook.

Preferred Qualifications:

  • Experience with HVAC hands-on field work.
  • Completion of HVAC training/certificate program, or related field.
  • Experience in a call-center environment.
  • A drive to help others and those that enjoy the troubleshooting puzzle.




More Info


Similar Positions