Technical Support - Level I

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Technical Support - Level I

  • Specialty:

    Administrative
    • City:

      Moorestown
    • State:

      NJ
    • 08057
  • Assignment Type:

    Contract To Hire
  • Job Id:

    49672
  • Payrate:

    $15.00

Description

Job Title: Technical Support - Level I

Location: Moorestown, NJ 

Shift: 1st (Full-Time)

Pay: $13.00-$17.00 

 

Job Summary:

This position requires strong customer service skills, and the ability to troubleshoot over the phone. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and the ability to multitask and remain focused in high-pressure situations.  In addition, must be highly self-motivated, have a positive attitude, be resourceful, and enthusiastic about customer service.

Responsibilities:

  • Provide basic technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.
  • Be able to clearly identify troubleshooting problems and escalate them to the appropriate troubleshooting queues.
  • Employ technical knowledge to advise best product selection and design for residential applications.
  • Enter product warranty information into the system.
  • Answer emails and/or handle live chat inquiries from company website in regards to product information and troubleshooting.
  • Test water samples from jobsites, update in system, and inform Technician involved.
  • Complete any miscellaneous tasks/projects assigned by your supervisor.

 

Requirements:

  • 1+ year of customer service, phone support and/or related experience.
  • High School Diploma or equivalent.
  • Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributer, engineers and architects.
  • Strong customer service skills.
  • Familiar with Microsoft Office applications, particularly Microsoft Outlook.

Preferred Qualifications:

  • Experience with HVAC hands-on field work.
  • Completion of HVAC training/certificate program, or related field.
  • Experience in a call-center environment.
  • A drive to help others and those that enjoy the troubleshooting puzzle.

#GDNJMFG

 

 

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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