Technical Support Engineer

1970-01-01Davis Companies Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Technical Support Engineer

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    • 55318
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Responsibilities of Technical Support Engineer:
- Provide service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
- Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
- Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
- Provide on-site support as required to ensure quality of new instrument installations and timely resolution of escalated service events.
- Review failure trend analysis data for each product assigned. Identify failure trends and report them to management and/or manufacturer for resolution.
- Perform in-house testing of hardware and software changes prior to distribution. Ensure that all supporting documentation is accurate and complete.

Qualifications of Technical Support Engineer:
- A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well.
- A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.
- Must have demonstrated troubleshooting and analytical problem solving skills.



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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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