IT-ERP Operations Engineer – Level 3

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IT-ERP Operations Engineer – Level 3

  • Specialty:

    • City:

    • State:

    • 01757
  • Assignment Type:

    Contract To Hire
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Job Summary:

The position will be responsible for managing and maintaining the Microsoft Dynamics AX Enterprise Resource Planning (ERP) infrastructure. The IT/ERP Operations Engineer will be responsible for maintaining the infrastructure and recommending enhancements to the on-premise environment as a result of testing, end user experience, and security best practices. This position requires critical judgement, a high level of initiative, a wide degree of creativity and complex reasoning.

The IT/ERP Operations Engineer plays a key role in supporting the company’s End Users as well as the Systems and Technology that they rely on daily to perform their essential job-duties.  The successful candidate will provide technical support of the Network Infrastructure and manage both Systems and End-User related incidents through to resolution while working closely with a cross-functional team of resources including 3rd party Service Providers.

The IT/ERP Operations Engineer provides diligent oversight and management of ongoing issues ensuring efficient and valuable end-user communication, guidance, and stewardship across the organization. This resource will be the primary technical interface to our business users.

The nature of our business demands that the person in this role has strong interpersonal skills including the ability to develop effective working relationships, strong communication skills, a demonstrated customer focus and proven ability to support end-users of varied technical ability through change.


Job responsibilities include, but are not limited to:

  • Citrix XEN Desktop, SQL, Microsoft Office 365, Microsoft Dynamics AX, Active Directory, Batch job management, Virtual Server creation along with system upgrades
  • Assists in developing procedures to ensure integrity of ERP system and databases
  • Maintain and deploy effective GPO’s and ensure overall Active Directory health
  • Monitor and respond to Systems level events, including but not limited to Windows Server, SAN/Storage, Network, and Data Protection / backups
  • Regularly scheduled ERP application and Operating System updates.  Note that occasional evening and weekend work will be required, approximately 10%.
  • Maintains liaisons with business, technical staff, and extended support organizations for resolution of ERP issues
  • Vendor management
  • Administer end-user accounts including the creation and decommissioning across Active Directory and other specific systems
  • Continually update and improve knowledge-base documentation.
  • Provide second/third level contact and problem resolution for End-User issues
  • Communicate effectively to all levels of IT and business organizations



  • 5+ years of systems administration
  • Prior experience to any business system like ERP, CRM
  • Windows Server Platform Administration and Support (Server 2016 to current, Active Directory)
  • Microsoft SQL database experience including database backups and restores, SQL, stored procedures
  • Basic knowledge of Citrix, XEN Desktop, and Netscaler


  • VMware
  • Shared Storage – (Exagrid, EMC, NetAPP etc…)
  • Cloud Technologies such as Azure, Amazon Web Services, etc.
  • Networking device administration, support and implementation (Router, Switch, and Firewall)
  • Network/IT Security
  • Systems Center Operations Manager or Systems Center Configuration Manager
  • Cisco VOIP
  • Foundational understanding of / certification in ITIL



Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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