Customer Care Representative

1970-01-01Davis Companies Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Customer Care Representative

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    • City:

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    • 30024
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TITLE: Customer Care Representative

SUMMARY: Our client in Suwanee, Ga has an immediate opening for a Customer Care Representative. 


  •     Responds to customer’s inquiries or complaints regarding company’s products or services.
  •     Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies.
  •     Informs customers of procedures or resolution of problem.
  •     Makes periodic calls to existing customers to determine satisfaction with the company, products or services.
  •     Provides guidance and training to less experienced representatives.
  •     Develop and maintain relationships with assigned customer accounts.
  •     Work with assigned district managers in all aspects of customer service.
  •     Work with marketing support staff to resolve customer application inquires and special quotations.
  •     Receive and enter phone and fax orders.
  •     Initiate tracers with carriers.
  •     Make changes to or cancel orders/backorders.
  •     Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
  •     Initiate credit requests and return goods request from customers.
  •     Solicit sale of new or additional services.
  •     Provides problem resolution and troubleshooting to customers over the telephone.
  •     Relays customer feedback regarding products to appropriate individuals in sales, quality assurance and product management.
  •     Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies. 
  •     Prepares quotes and written communications for customers.
  •     Input orders, check status and monitor product through entire life cycle.
  •     Develop and maintain assigned account relations by daily, weekly and monthly contact to include phone fax, and emails.
  •     To promote company’s new technology as a way of keeping all accounts informed about their account. Activities (i.e. I-status, E-mail order and shipping acknowledgement). 
  •     Provide sales & technical support to customers.
  •     Be able to discern the requirement for product application engineering at the company and customer level.
  •     Attend and participate in training opportunities and seminars relevant to this position.


  •     Required – High School diploma or general education degree (GED) 
  •     Required – Minimum 3-5 years of work experience
  •     Preferred – High Competency with technical, marketing and customer service issues relevant to Gearboxes and Reducers or related industries. 
  •     Required – High Competency with MS Word, Excel, PowerPoint, CRM Applications
  •     Required – Ability to read technical drawings (high mechanical aptitude).


If you are interested in applying for this full time job opportunity please send your resume to Rhonda Inman @






Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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