Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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Customer Service Representative
We are currently seeking a Customer Service Representative in the Gainesville area.

Responsibilities of the Customer Service Representative:

  • Efficient processing and resolution of customer inquiries (phone calls, faxes, emails and letters).
  • Accurate data entry and processing of customer orders
  • Ensure timely follow-up on all open customer issues.
  • Contact sites to provide/gather information regarding customer orders.
  • Make decisions regarding credits, remakes and repairs within established guidelines.
  • Fulfill requirements of Product Specialist role, if applicable.
  • Ability to fill in for others (cross-train) within the department.
  • Effectively assist in one-on-one training of other staff members.
  • Assist with administrative duties related to job functions.
  • Assist with annual inventory, if needed.
  • Maintain an excellent attendance/tardiness record.
  • Properly maintain company logs, equipment, files and other property assigned for use.
  • Assist with filing.
  • Work on special projects.

 Requirements of the Customer Service Representative:

  • GED or High School Diploma
  • 3 or more years in a customer service role
  • Solid knowledge of Epicor System, or demonstrated ability to learn proprietary software systems
  • Basic understanding of Microsoft Office programs
  • Basic ability to read, write and understand English
  • Must have solid organization skills, attention to detail, and the ability to prioritize in a changing environment.

If you feel like your skills and work experience meet the requirements of this Customer Service Representative job opening and you would like to apply, please send your resume to



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