IT Technician

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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IT Technician

  • Specialty:

    Manufacturing
    • City:

      Norcross
    • State:

      GA
    • 30092
  • Assignment Type:

    Contract To Hire
  • Job Id:

    48066
  • Payrate:

    $25.00

Description

 

Our client in the Greater Atlanta Area is seeking an experienced  IT Technician. The IT technician will be responsible for processing IT Support calls for internal and external customers and resolving user tickets regarding hardware, software and networking.

IT Technician Job Description:

Responsibilities:

  • Processing IT Support calls;
  • Resolving user tickets regarding hardware, software and networking;
  • Walking customers through installing applications and computer peripherals;
  • Guide users with simple, step-by-step instructions;
  • Conduct troubleshooting;
  • Test alternative pathways until you resolve an issue;
  • Direct unresolved issues to the next level of support personnel;
  • Record technical issues and solutions in ticketing tools;
  • Follow up with clients to ensure their systems are functional;
  • Report customer feedback and potential product requests.


Qualifications:

  • Windows Operating Systems (windows 7 and Windows 10);
  • Office 365 experience – deskside support;
  • Able to stage laptops and desktops -  SCCM (or similar) for imaging and deployments; 
  • In-depth knowledge of hardware and software;
  • Software and Hardware management (installation, settings, Hw spare parts replacements);
  • Printers and scanner set-up;
  • investigating, diagnosing and solving Users’ IT issues;
  • User account troubleshooting;
  • VoIP – able to setup phones and make sure connecting to LAN;
  • Strong independent trouble-shooter;
  • Excellent problem-solving and multitasking skills;
  • Customer service oriented attitude.

If you are interested in applying for this full time contract to hire job opportunity then please send your resume to rinman@daviscos.com or call 470-655-4809


Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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