Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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    Contract To Hire
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We are currently hiring for a Customer Service Representative in our Logistics department! This is a 1st shift, contract to hire position with a globally recognized organization!


Job Function:

Provide exceptional customer service and sales support to customers and ensure maximum customer satisfaction.  Maintain an understanding of the customer’s needs and focus activities on the order fulfillment process and pre/post sales business support.

Key Responsibilities:

  • Manage existing customer relationships through an understanding of customer requirements and expectations
  • Prepare customer quotations and proposals
  • Process sales orders in an accurate and timely manner
  • Monitor logistics and resolve import delivery issues
  • Manage inventory and consignment programs with customers
  • Ensure timely delivery of customer inventory
  • Act as a liaison between the customer and Logistics Department
  • Assist customers with claims resolution

Education, Experience and Skill Requirements:

  • High school diploma required; Bachelor’s degree preferred
  • Customer service or sales support experience preferred.
  • Proficient PC skills (including strong keyboarding skills)
  • Mathematical competency for calculating pricing and converting units of measure
  • Strong working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel. Experience with new system implementation a plus
  • Superior interpersonal and communication skills both verbal and written
  • Energetic and enthusiastic
  • Ability to communicate with confidence
  • Customer Service Oriented –Proactive approach with the ability to quickly resolve issues and communicate back to customers
  • Performance focused – excellent organization skills and attention to detail. Ability to manage multiple open issues.
  • Team oriented – actively promote a cooperative / positive team spirit


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