Parts Counter Attendant
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Parts Counter Attendant
Title:Parts Counter Attendant
Job Type: Temp-to-Hire
- Assist technicians/mechanics in identifying parts needed to complete work.
- Advises technicians/mechanics on substitutions and/or modifications of parts when identical replacements are not available.
- Advise the maintenance department of parts availability, lead times, and arrival of back ordered parts.
- Build relationships with customers, to better meet their needs.
- Help with shipping and receiving duties such as putting parts away and pulling customer orders.
- *Stage and manage orders for active & scheduled repairs.
- *Process parts returns from the technicians/mechanics.
- Answering calls to assist customers with parts needs.
- Following up with customers and vendors.
- Learn to navigate through the intranet and parts catalogs.
- Operate a forklift as necessary.
- Properly create a purchase order.
- Represent yourself in a professional manor when dealing with customers and vendors.
- Have a positive attitude and willingness to learn and train.
- Ability to work under pressure, meet multiple deadlines, have process-driven approach to multi-tasking.
- Self-motivated and the ability to work on their own initiative.
- High school diploma or equivalent.
- 1 to 3 years customer service experience.
- *One year experience within the plumbing or welding industry is highly desirable.
- Strong organizational and time management skills. Need to possess the ability to multitask and prioritize simultaneous projects while obtaining a high level of accuracy.
- Excellent verbal and written skills.
- Knowledgeable with Microsoft Office including Excel & Word a plus
- 5S and Lean Six Sigma also a plus.
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