HVAC Customer Support

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  • Specialty:

    Administrative
    • City:

      Irvine
    • State:

      CA
  • Assignment Type:

    Contract To Perm
  • Job Id:

    227166
  • Payrate:

    $15.00 - $16.00

Description

Position: HVAC Customer Support

A client of ours near Moorestown, NJ needs an experienced HVAC Customer Support representative  to work in their growing Technical Service department. 

Responsibilities of the HVAC Customer Support:

  • Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.
  • Troubleshooting units and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly.
  • At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues.
  • Employ technical knowledge to advise best product selection and design for any particular application.
  • Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately.
  • Entering product warranty information into the system and taking comprehensive notes that are to be entered into our system about every unit discussed.
  • Assist fellow technicians with high priority technical questions.
  • Completing any miscellaneous tasks/projects assigned by your supervisor.

Requirements of the HVAC Technical Support:

  • Ability to articulate problems and solutions concisely to all levels of customers: end-user, contractor, distributer, engineers and architects.
  • Completion of degree at a trade school (electrical, plumbing or HVAC)
  • Two years’ of experience in Customer Service and on the job experience
  • Strong customer service skills.
  • Familiar with Microsoft Office applications, particularly Microsoft Outlook.
  • Occasional job site visits for troubleshooting.

 

 

 

#VLD-A


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