1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Client Services Rep I

  • Specialty:

    Administrative
    • City:

      Lee's Summit
    • State:

      MO
    • 64063
  • Assignment Type:

    Contract
  • Job Id:

    53563
  • Payrate:

    $14.50

Description

Client Services Rep I

Our customer in Summit, MO is seeking representatives who can work in a fast-paced environment responding to inbound and outbound activities using multiple modes of communication. They are seeking candidates who can act as an advocate to the client handling and troubleshooting inquiries following appropriate processes and that can follow-up with clients on issues that cannot be resolved immediately, while providing the best in class first line contact to participants and clients the programs.

Duties and Responsibilities:

  • Customer service focus with a professional attitude and excellent listening skills
  • Excellent verbal and written communication skills
  • Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations
  • Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication
  • Following acceptable department process deliver appropriate response to inbound and outbound tasks
  • Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all times
  • Attentive to detail with the ability to read and follow standard operating procedures and departmental processes
  • Ability to follow directions and take instruction from others
  • Report client concerns using established protocols
  • Escalate issues as appropriate using established protocols
  • Identify and escalate priority issues through proper channels
  • Utilize interpersonal skills to interact effectively with other team members and clients
  • Actively participant in team meetings and trainings
  • Understand the importance of Quality Service and how it is measured
  • Document details of tasks completed and maintain complete and accurate records
  • Consistently meet or exceed performance standards, attendance, and schedule adherence
  • Handle multiple tasks at once i.e., checking the knowledge base, updating the CRM, etc, all while helping the caller.
  • Manages answering the same questions repeatedly or hearing complaints.
  • Understands importance of confidentiality.
  • Projects a warm and friendly image of themselves and the company. Maintains a positive attitude, keeps a smile on their face, and calm under pressure

#MON

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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