Client Support Clerk - Temporary

Sorry, this particular job is closed. But feel free to fill out a General Application

Search Jobs

General Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Client Support Clerk - Temporary

  • Specialty:

    Administrative
  • Title:

    Client Support Clerk - Temporary
    • City:

      Memphis
    • State:

      TN
    • Zip Code:

      38141
  • Start date:

    07-13-2017
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    45721

Description

Client Support Clerk

POSITION SUMMARY:   Contacts clients via fax, phone or email to gather and clarify information to resolve problem requisition issues.  Assists the Problem Resolution Specialist as needed with problem resolution including client notifications of cancellations. Performs other administrative functions as required by the dept.

 

ESSENTIAL FUNCTIONS:

  • Contacts customers to resolve missing or unclear test requisition information; updates Harvest LIS as needed
  • Processes incoming faxes for the department. Forwards faxes as needed to other depts.
  • Serves as back up for OI PO forwarding to Shipping and the client communication regarding the order status
  • Assists with the production of results and order reports via the Harvest LIS report applications
  • Assists Client Support Coordinators with shipping and collection supply orders
  • Assists Problem Resolution Specialist with client contact and problem resolution as needed
  • Assists with any daily productivity or QA information compilation as needed
  • Adds providers and updates primary fax numbers in Harvest and Snap
  • Records customer communication and activities handled in SalesForce.com
  • Removes SPAM type e mail from our e mail public folder
  • Follows all company safety policies and procedures
  • Regular attendance and timeliness is essential

 

QUALIFICATIONS:

  • High School Diploma/GED
  • Some inbound and outbound phone customer service experience required
  • Excellent verbal and written communication skills required.  Able to generate business correspondence and properly document and enter client notes into CRM tool and LIS.
  • Moderate in MS Office including Word, Excel, and Outlook.  Good typing skills.  Internet conversant.
  • Experience with salesforce.com a plus.
  • Able to multi-task among various computer applications with a high level of accuracy
  • Proven ability to work in a fast-paced environment with an even temperament
  • Able to work a varied schedule including Saturdays

Pay/Salary: $13.00 - $14.00/hr; based on experience.

Hours/Shift: 8:30 am - 5:00 pm; Tuesday-Saturday. *(note: Hours/Shift will be 8:30am to 5:pm; M-F during training and proficiency, but after a 2-3 weeks it will transition to a Tuesday-Saturday shift.)

More Info

Contact

Similar Positions

Loading...