Customer Care Representative

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General Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Care Representative

  • Specialty:

    Administrative
  • Title:

    Customer Care Representative
    • City:

      Center Valley
    • State:

      PA
    • Zip Code:

      18034
  • Start date:

    08-01-2019
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    50239

Description

Customer Care Representative

Job Duties:

  • Organization and Record Keeping to maintain and place priority on ongoing "Continuous Improvement Plan".
  • Function as the primary contact for FIS Customer Service-related issues.
  • Successfully execute requests for information by working with the appropriate internal team members.
  • Successfully execute requests for documents copies requested by customers and other groups in the organization (Collections, Finance, Auditors).
  • Coordinate the team email boxes, by responding or coordinating a response by reaching out to the appropriate team members or other groups in the organization (Collections, FIS Sales) to obtain resolution to issues.
  • Effectively manage the inflow of incoming requests to maintain optimal service of customer (internal and external) needs and requests and to help identify the volume and type of requests.
  • Update contract insurance information with renewal certificate information as received, and request renewal certificates for those expired as needed to keep contracts up to date.
  • Assist in the order review/release process for FIS orders to allow timely order shipment.
  • Perform other related duties and/or work as assigned. 

Qualification:

  • High School Diploma or equivalent required; Associates Degree preferred
  • two (2) to three (3) years’ experience in Operations or Customer Service required.
  • Demonstrates strong organizational skills, strong propensity to multi-task, extremely detail oriented motivated, results oriented.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fast paced environment, effectively prioritizes workload/time management, excellent verbal and written communication/customer service skills.
  • Judgment Required.
  • This position requires the ability to handle numerous responsibilities at one time. 

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