Customer Service Coordinator

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Customer Service Coordinator

  • Specialty:

    Administrative
    • City:

      Lowell
    • State:

      MA
    • 01851-
  • Assignment Type:

    Contract
  • Job Id:

    53798
  • Payrate:

    $20.00

Description

Top corporate office in Lowell, MA is seeking an experienced Customer Service Coordinator for 3-6 month project.  The right candidate will have previous experience in a phone customer service or call center environment and strong attention to detail. Mon-Fri 9am-6pm, Must be available to start ASAP.

The Customer Service Coordinator is responsible for maintaining high-level knowledge of the company product suite in order to properly assist customers. When requests are received, the coordinator will create tickets and relay pertinent information while delivering a high quality customer experience. 

Responsibilities:

  • Answer 30+ incoming calls with enthusiasm and confidence
  • Confirm and/or update customer’s contact information
  • Monitor customer self-ticket creation queue
  • Create new tickets and orders when needed
  • Adhere to standard operating procedures and policies
  • Assigned project work as necessary
  • Timely, accurate, and complete responses to inquiries. 
  • Ability to work both independently and as a part of a team.

Qualifications:

  • High School Diploma/GED required
  • 2+ years experience in a customer service or call center environment
  • Strong computer skills and technology savy is a must
  • Exceptional communication and customer service skills
  • Willing to adhere to strict lunch / break schedule
  • Ability to multi-task
  • Open toward accepting feedback and coaching
  • Bilingual a plus

#DMS-A

#MON

 

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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