Customer Service Coordinator

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Customer Service Coordinator

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    Customer Service Coordinator
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Top corporate office in Lowell, MA is seeking an experienced Customer Service Coordinator for 3-6 month project.  The right candidate will have previous experience in a phone customer service or call center environment and strong attention to detail. Mon-Fri 9am-6pm, Must be available to start ASAP.

The Customer Service Coordinator is responsible for maintaining high-level knowledge of the company product suite in order to properly assist customers. When requests are received, the coordinator will create tickets and relay pertinent information while delivering a high quality customer experience. 


  • Answer 30+ incoming calls with enthusiasm and confidence
  • Confirm and/or update customer’s contact information
  • Monitor customer self-ticket creation queue
  • Create new tickets and orders when needed
  • Adhere to standard operating procedures and policies
  • Assigned project work as necessary
  • Timely, accurate, and complete responses to inquiries. 
  • Ability to work both independently and as a part of a team.


  • High School Diploma/GED required
  • 2+ years experience in a customer service or call center environment
  • Strong computer skills and technology savy is a must
  • Exceptional communication and customer service skills
  • Willing to adhere to strict lunch / break schedule
  • Ability to multi-task
  • Open toward accepting feedback and coaching
  • Bilingual a plus




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