Customer Service Rep

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Customer Service Rep

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    Customer Service Rep
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Searching for a Customer Service Representative located in Ashland, MA. This position is a long term indefinite contract. Monday - Friday 9:00am- 5:30pm This positions requires a background check and drug test. 


This role will have full responsibility to accurately enter and manage both domestic and international orders.  This requires a clear understanding of the customer requirements, structure of the order as well as all commercial needs for prompt shipment and/or export.  This position works directly with customer and the sales team on order issues and is responsible for problem identification, analysis, communication and resolution.  You will work within a team, in a fast paced and hectic environment.  This requires the ability to meet commitments as well as strong communication, organizational, and interpersonal skills.  Must be able to maintain positive/professional attitude at all times with internal and external customers.  Work with the Sales Group to create and execute actions as a team with clear focus on the customer to meet order expectations.


  • Maintain a comprehensive understanding of all pending and open orders within the assigned territory.
  • Align and prioritize material availability with customer request while promptly and clearly communicating any deviation or resolution.
  • Review orders prior to entry for completeness, accuracy and the potential for “up-selling”
  • Communicate regularly, timely and professionally with all customers and correspondence.
  • Respond to customer requests for product pricing/availability, order processing and expediting; refer end users to Company authorized distributors.
  • Review order status and ensure consistency and alignment to customer need.
  • Coordinate with credit/planning/shipping departments for on time shipment of the sales orders.
  • Refer requests for special pricing to the appropriate Sales Manager.
  • Perform regular review of assigned territory accounts to proactively manage customer accounts
  • Investigate customer complaints, assist the department’s supervisor in determining causes and propose corrective action to prevent from occurring again
  • Coordinate with, and assist the other customer service representatives.
  • Understand the Company’s brand differentiation and work accordingly.


  • High School Diploma or GED required, Bachelors Degree preferred
  • 3+ years experience in a customer service or order entry position required
  • Good computer (PC) skills, including a working knowledge of Windows, MS Office (word, access, excel). CRM and PSE 1 knowledge desirable
  • Excellent communication skills, and attention to detail.
  • Excellent organization skills a must.
  • Flexibility in working hours is essential in order to respond to customer requests in a  timely manner
  • Bilingual (Spanish) is preferred but not required.




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