Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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Our client located in Lexington, Ma is currently seeking a Customer Service Professional with Salesforce experience to join their team.

Customer Service Representative

Pay Rate: $23-25/HR


  • Efficient processing and resolution of customer inquiries (phone calls, faxes, and letters).
  • Enter and process orders in 2 entry systems ).
  • Ensure timely follow-up on all open customer issues.
  • Contact sites to provide/gather information regarding customer orders.
  • Make decisions regarding credits, remakes and repairs within established guidelines.
  • Fulfill requirements of Product Specialist role, if applicable.
  • Ability to fill in for others (cross-train) within the department.
  • Assist with administrative duties related to job functions.
  • Assist with annual inventory, if needed.
  • Maintain an excellent attendance/tardiness record.
  • Properly maintain company logs, equipment, files and other property assigned for use.
  • Assist with filing.
  • Work on special projects.


  • GED or High School Diploma
  • 3 or more years in a customer service role
  • Salesforce Experience is a must


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