Customer Service Representative

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Customer Service Representative

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    Customer Service Representative
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Our client in Lynn, MA is looking for a customer service rep to join their team on first shift and contract to hire basis. This is a great opportunity for someone looking for a long term fit with room for growth. First shift. 


Day to Day 
-Provide exemplary customer service to both our internal teams and customers
-Work directly with customers and sales team to share accurate information
-Effectively resolve customer inquiries 
-Assist in educating customers and executing company's terms and conditions 
-Process orders promptly and efficiently 
-Respond to any major service disruptions and provide direction and support
-Collaborate with all levels/departments representing the voice of the customer

Detailed Day to Day
-Data Entry- process up to 100 + orders daily
-EDI processing and customer set up
-Corroborate correct and updated pricing with accounting and sales team
-Send order updates and confirmations
-Assist carriers with receiving issues
-Order tracking
-Short lead Support and processing
-Work with QA, carrier and sales to ensure proper TTR handling 
-Process purchase order recovery 
-Communicate to customer any order changes, including shorts and date changes
-Assist in Salesforce Training 
-Conduct outbound courtesy calls 

Customer Support
-Demonstrate commitment to accuracy
-Works independently to prioritize and process orders
-Perform follow up to ensure customer satisfaction via phone and email 
-Create a positive atmosphere of professionalism and support.




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