Sales Support-Customer Service Rep

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Sales Support-Customer Service Rep

  • Specialty:

    Administrative
  • Title:

    Sales Support/Customer Service Rep
    • City:

      Golden
    • State:

      CO
    • Zip Code:

      80403
  • Start date:

    01-27-2017
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    44210

Description

Well known company in the Golden, CO area is currently seeking an experienced Customer Service Representative to join their organization on a long-term contract basis. The candidate will support our service team and initiate customer calls in an effort to achieve the sales objective for the business. The focus will be with our domestic region. The candidate will work in cooperation with Customer Service representative and Account Manager in the territory. The ideal candidate will have customer service, inside sales or sales support experience.

Responsibilities:

  • Order fulfillment
  • Departmental e-mail duties
  • Increase sales volume by closing open opportunities on the phone
  • Assist with outbound calls to existing customers and accounts for renewals
  • Closing Orders
  • Sending follow-up emails
  • Respond to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, email, and fax correspondence
  • Accurately log information from calls in our CRM tool
  • Identify, research, and solve non-standard problems through a solid understanding of our business products, processes and procedures.
  • Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.
  • Provide back up support to other members of Customer Service if needed.
  • Work as a team member to satisfy all customer needs, improve call center performance and achieve departmental customer satisfaction goals.

 

Qualifications:

  • Associate’s degree or higher in a scientific discipline strongly preferred.
  • At least 1-3+ years of experience in a Customer Service environment required.
  • Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired.
  • Strong computer skills and CRM experience strongly desired. 
  • Self-motivated, action-oriented, able to multi-task.
  • Excellent communication, organization, time management, decision-making, and follow-up skills.

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