Technical Customer Service Rep
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Technical Customer Service Rep
Title:Technical Customer Service Rep
Our client in Ashland, MA is looking for someone to join their Customer Service team as a Technical Customer Service Representative!
Work within a team, in a fast paced environment, performing a variety of customer service and inside sales related tasks. Requires good follow through as well as strong communication, organizational, and interpersonal skills. Work with the Company’s Sales Managers, in order to develop and sustain an effective working relationship with the customers.
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
• Perform regular review of assigned territory accounts to proactively manage customer accounts
• Review orders prior to entry for completeness, accuracy and the potential for “up-selling”
• Handle all customer correspondence in professional and timely manner. Must ensure customer requests are reviewed and response is made the same day.
• Respond to customer requests for product pricing/availability, order processing and expediting; refer end users to Company authorized distributors.
• Coordinate with, and assist the other customer service representatives.
• Understand the Company’s brand differentiation and work accordingly.
• Coordinate with credit/planning/shipping departments for on time shipment of the sales orders.
• Investigate customer complaints, assist the department’s supervisor in determining causes and propose corrective action to prevent from occurring again
• Refer requests for special pricing to the appropriate Sales Manager.
• Maintain knowledge of the current departmental procedures.
• Cooperate with the Sales Manager providing effective customer support.
• Maintain all customer correspondence and order files.
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:
• Knowledge of general office procedures.
• Good computer (PC) skills, including a working knowledge of Windows, MS Office (word, access, excel). CRM and PSE 1 knowledge desirable
• Experience involving customer contact and resolution of customer difficulties is essential.
• Ability to handle multiple tasks and work in a fast paced environment is essential.
• Excellent communication skills, and attention to detail.
• Excellent organization skills a must.
• Ability to perform in a teamwork environment.
• Flexibility in working hours is essential in order to respond to customer requests in a timely manner
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