Primary Responsibilities:

• Prepare AutoCAD drawings and other technical documents for proposals and projects
• Develop and optimize customer relations through regular sales communications
• Create and process proposals and sales orders in accordance with company policy
• Maintain Customer information files and notes within the CRM system in accordance with company policy
• Assist with the resolution of customer issues, problems or complaints
• Assist in account collection if required and in the determination of any appropriate credits and/or returns
• Pursue increasing knowledge of the industry, markets and competitors
• Assist Engineering team in building prototypes, testing, establishing specifications and achieving desired performance with the end product
• Collaborate on the creation of technical documents and design drafts at the request of our customers which may include materials, functional characteristics, processes, quality control procedures, etc.
• Support the sales and warranty team with technical issues
• Perform all other duties as assigned

Job Requirements

• 3+ Years recent/relevant experience creating detailed drawings for mechanical or industrial equipment
• Must be proficient in AutoCAD and AutoDesk - familiarity with CAD/CAM equipment and relationship of CAD to CAM
• Associate's degree in computer aided drafting and math, and/or equivalent experience and training
• Excellent customer service and communication skills including a positive attitude
• Strong problem-solving ability and analytical skills
• Proficient computer skills with Microsoft Office and Windows OS
• Must have prompt and regular attendance, a sense of urgency, self-motivation and discipline, the ability to develop a rapport, and be a team player

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