IT End User Support Technician

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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IT End User Support Technician

  • Specialty:

    IT
    • City:

      Marlborough
    • State:

      MA
    • 01752
  • Assignment Type:

    Contract
  • Job Id:

    52864

Description

Searching for an IT End User Support Tech located in Marlboro, MA on a Temp to Hire basis.

Overview:

This position is responsible for day-to-day support of end users, PC and network security and will be expected to assist with the running and implementation of a number of technical projects.

Specific deliverables for the role include, but are not limited to:

  • Provide single point of contact for desktop and notebook users and front-line support to pre-defined performance levels
  • Manage the Helpdesk, tracing status of service calls, handling incoming calls, emails and mail, maintain documentation in an accurate manner, reporting of Helpdesk stats
  • Maintain, monitor and log backup operations
  • Setting up new and replacement computers for staff
  • Investigate and resolve hardware issues and deal with Manufacturer support
  • Perform hardware upgrades on laptops and desktops
  • Ensure that PC or network security issues are reported and resolved
  • Security checking guest computers, USB devices etc. before these are connected to the Infrastructure
  • Managing WiFi access for Visitors and mobile devices
  • Updating information in the network documentation
  • Contribute to departmental IT projects
  • To undertake any other such duties as may reasonably be required in this position
  • Full compliance with all documentation of IT procedures and processes

Qualifications:

  • A Bachelor’s degree in a related area, or Associate’s degree plus 2 years of experience in similar role or High School diploma plus 4 years of experience in a similar role
  • MS certifications are a plus, particularly in Desktop administration
  • Office 365 administration experience is a plus

Competencies:

  • First class customer facing skills with specific reference to detail and timeliness
  • Proven problem solving and organizational ability
  • Have a knowledge of common systems software such as current versions of windows desktop and server operating systems, network and office productivity applications
  • Experience of IP based networking
  • Have a knowledge of remote management tools, such as Remote Assistance, Team Viewer etc.
  • Familiarity with instant messaging/conferencing solutions, such as Microsoft Teams / Skype for Business
  • Attention to detail and ownership
  • Willing to take initiative, learn, and support the team across broad set of technologies
  • Focus on efficient and effective problem resolution and customer service excellence
  • Strong interpersonal skills and the willingness to operate across several functions within the organization
  • Proactive in identifying and investigation of issues and presenting potential solutions
  • Able to work with minimal supervision
  • Good communication skills both written and oral

#GDDMS

#MON

#DMS-A

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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