Field Service Specialist

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Field Service Specialist

  • Specialty:

    Manufacturing
  • Title:

    Field Service Specialist
    • City:

      Milford
    • State:

      MA
    • Zip Code:

      01757
  • Start date:

    08-13-2019
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    50371

Description

Our premier client is looking for a Field Service Specialist in the Connecticut (New Haven) Area on a part time basis.

Responsibilities

  • Installation, performance maintenance, troubleshoot and support LC, LC/MS, HPLC/UPLC, SFC, Informatics
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

  • BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
  • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Valid Driver's License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

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