Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

  • Specialty:

    Professional
  • Title:

    Customer Service Representative
    • City:

      Memphis
    • State:

      TN
    • Zip Code:

      38114
  • Start date:

    04-29-2019
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    49141

Description

Customer Service Representative:

Responsibilities:

  • Establish relationship with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal  team members.
  • SAP experience is required 
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and warehouse Management as needed.
  • Prepares necessary reports for warehouse Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Qualifications:

SAP experience is required

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Call Ramey @ Davis for more information 901-209-0805

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