HR Shared Services Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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HR Shared Services Representative

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  • Title:

    HR Shared Services Representative
    • City:

      New Castle
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Seeking a HR Shared Service Representative to join top Biotech company in the New Castle area on a long-term contract basis.  The HR Shared Services Rep will be the first point of contact for employees and managers on HR process, system and policy requests.  The person in this role will assist in the implementation of the Global Shared Services department within the organization.


  • Responds to customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support. 
  • Maintain a broad high level understanding of all HR policies, procedures, and programs.
  • Owns the case management process, including opening cases, and managing escalation where required.  
  • Process various HR forms related to new-hire onboarding, change-of-status, performance reviews, benefits, compensation and termination of employment. Inputs employee personal data into human resources information system (HRIS) database and/or documents activities as requested.


  • High School Diploma Required, Bachelors Degree in HR preferred
  • Minimum 2 years related work experience
  • Communicate effectively in both oral and written form
  • Strong service orientation
  • Ability to address and resolve inquiries regarding policy and procedural items
  • Proficiency with Microsoft Excel and Word
  • Demonstrated ability to manage sensitive or confidential information
  • Operates with integrity, transparency and humility
  • Acts as a true company owner to advance the overall interests of Waters
  • Carries a broad global perspective of markets, tech, and trends
  • Balances clear strategic thinking and accountability in execution to deliver results




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