IT Technician

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IT Technician

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    IT Technician
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IT Technician

Our client is seeking an entry level IT technician to assist in their main office. They are located in the Norcross area and are a global manufacturer. This position is scheduled to last 3 to 6 months but possibly longer depending on the needs that arise. 

This role pays between $16 and $19 per hour. 


  • Processing IT Support calls;
  • Resolving user tickets regarding hardware, software and networking;
  • Walking customers through installing applications and computer peripherals;
  • Guide users with simple, step-by-step instructions;
  • Conduct troubleshooting;
  • Test alternative pathways until you resolve an issue;
  • Direct unresolved issues to the next level of support personnel;
  • Record technical issues and solutions in ticketing tools;
  • Follow up with clients to ensure their systems are functional;
  • Report customer feedback and potential product requests.


  • Windows Operating Systems (windows 7 and Windows 10);
  • Office 365 experience – deskside support;
  • Able to stage laptops and desktops -  SCCM (or similar) for imaging and deployments; 
  • In-depth knowledge of hardware and software;
  • Software and Hardware management (installation, settings, Hw spare parts replacements);
  • Printers and scanner set-up;
  • investigating, diagnosing and solving Users’ IT issues;
  • User account troubleshooting;
  • VoIP – able to setup phones and make sure connecting to lan;
  • Strong independent trouble-shooter;
  • Excellent problem-solving and multitasking skills;
  • Customer-oriented attitude.

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