Customer Service Manager

Sorry, this particular job is closed. But feel free to fill out a General Application

Search Jobs

General Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Service Manager

  • Specialty:

    Administrative
  • Title:

    Customer Service Manager
    • City:

      Memphis
    • State:

      TN
    • Zip Code:

      38116
  • Start date:

    11-07-2019
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    51447

Description

Customer Service Manager:

The customer service manager will be responsible for managing the team of 4 customer service representatives.  This position is in a laboratory setting and will be in charge of ensuring that customer recipes are accurate and that any problems/concerns are addressed quickly and effectively. The Customer Service Manager will be tasked with improving the efficiency of their CSR team by implementing new structure, systems, and processes that will deliver the best service possible to build upon their client relationships.

 

Responsibilities:

  • Manages the team of customer service reps within the lab facility
  • Manage a substantial amount of inbound & outbound calls daily
  • Develop open and effective channels of communication with each customer and team member
  • Ability to adhere to written scripts
  • Possess excellent listening and oral communication skills
  • File documents and records and maintain a tracking system for quick data retrieval
  • Respond to e-mails, IM’s and Voice mail promptly and professionally
  • Communicates job expectations to other employees.
  • Plans, monitors, appraises, and reviews job contributions of others.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Identifies customer service trends and determines system improvements.
  • Meets customer service financial objectives by forecasting requirements.
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

 

Qualifications:

  • 3-5 years’ experience in customer service
  • Prior experience building and leading a customer service team
  • Must be a dynamic and energetic person
  • History of achieving high customer satisfaction results by implementing strong systems & procedures
  • Comfortable participating and sometimes leading the transformation of the customer service operations, This could include implementing new technologies and processes (CRM, employee tracking systems, digitizing customer information)
  • Skilled at creating a proactive customer service team that actively seeks to increase the number of clients and revenue
  • Skilled at using computers especially the Microsoft office suite
  • Past CRM software experience is preferred but not required.

Call Ramey @ 901-209-0805 or email resume's to rharris@daviscos.com

More Info

Contact

Similar Positions

Loading...