1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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    Direct Hire
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Customer Service Representative 

Our client in Suwanee, GA is seeking a highly motivated, outgoing, and enthusiastic customer service representative committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. 

  • Receiving customer orders and accurately processing them in an In-house software
  • Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
  • Customer Invoicing
  • Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
  • Be the primary back up for outside sales representatives when they are out of the office
  • Logistics and Production coordination
  • Work closely with Purchasing as well as Production to ensure an OTD (On Time Delivery)
  • RMA (Returned material Authorization) process
  • Respond to customer emails and phone calls in a prompt and timely manner.
  • Collaborate with and support teammates in customer service, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities
  • Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients

  • 2-5 years of experience
  • Strong written and oral communication skills
  • Excellent interpersonal and organizational skills.
  • Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
  • Ability to work in a fast-paced, high pressure technical environment
  • Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
  • Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint and Microsoft Teams
  • A college degree from a credited university is preferred
Direct Hire
Monday-Friday 9AM-5PM

If you are interested in applying for this full time job opening please send your resume to rinman@daviscos.com




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