Technical Services Specialist

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Technical Services Specialist

  • Specialty:

    Administrative
  • Title:

    Technical Services Specialist
    • City:

      Duluth
    • State:

      GA
    • Zip Code:

      30097
  • Start date:

    03-14-2017
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    48795

Description

We are currently hiring for a Technical Support Representative with a global technology company located in the north Gwinnett County area. 

Technical Services Specialist Responsibilities:

  • Receive customer call inquiries; provide technical support and troubleshooting, escalate as needed.
  • Rely on extensive technical knowledge and judgment to solve issues to customer satisfaction.
  • Document, track and monitor customer technical problems utilizing required tools, processes and databases and communicate with relevant departments as appropriate.
  • May lead special technical projects departmentally or company wide.
  • Generate reports and monitor group performance against KPI's
  • Serve as escalation point for complex technical or customer issues

Qualifications: 

  • Experience troubleshooting proprietary systems with limited documentation
  • Bi-lingual (fluent in Spanish and English)
  • Exceptionally customer oriented, reliable judgment, problem solving skills
  • Excellent project management skills; ability to get things done
  • Ability to multi-task with exceptional attention to detail
  • Ability and motivation to take initiative as an advocate of our customers to others
  • Ability to clearly communicate actions necessary and to influence broad spectrum of stakeholders on behalf of the customer
  • Excellent interpersonal skills; able to work with many different teams and cultures
  • Self-starter with pride of ownership
  • Capable of handling medium to high levels of stress and retain resilience
  • Ability to produce quality deliverables
  • Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.e., servers, switches, LAN, IP, etc)
  • General networking skills and experience with local area networks (e.g., set up and configuration)
  • Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used.
  • Ability to lift up to 50 pounds as needed
  • Associates degree in IT or Electronics or equivalent training
  • 2-3 years of experience in customer service and/or technical services support
  • Familiarity or demonstrated comfort using call center and SAP/ERP tools (e.g., Salesforce.com)
  • Electronics experience a plus 

If you are interested in applying for this position please send your resume to rinman@daviscos.com 

 

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