Field Service Technician / Field Service Engineer:

We are currently seeking a Field Service Technician with a specialization in control systems. This role is set to be REMOTE with around 80% travel, domestically. 

The Field Controls Technician is responsible for installation, testing, analyzing, maintaining, repairing and training on automated equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction.  

Responsibilities

• Provide field service repairs, installations and training at our customer sites.
• Responsible for detailed troubleshooting, modifications, upgrades, and added features of PLC systems and related controls equipment. 
• Train customers on proper operations, machinery updates/modifications, and maintenance and safety rules of machinery.
• Coordinate development activities and upgrades related to improving machine functionality.
• Assist production with final machine testing and checkout.
• Provide support to multiple stakeholders (customers, sales and other product line departments) on all aspects of operating control systems, equipment and machinery.
• Participate in internal, external and vendor training in order to maintain technical expertise and proficiency on all packaging equipment and applications.

Qualifications

• Must possess a minimum of a 2 year degree and have at least 2+ years of work experience dealing with controls of automated equipment.
• Must have experience installing and troubleshooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI’s and programmable controllers.
• Approx. 80% travel required; Potential minor international travel