Field Service Manager

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Field Service Manager

  • Specialty:

    Engineering
  • Title:

    Field Service Manager
    • City:

      Kennesaw
    • State:

      GA
    • Zip Code:

      30144
  • Start date:

    03-13-2019
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    48553

Description

Service Manager  
We are partnering with an industrial machinery manufacturing company in Atlanta, Ga who is looking for a Service Manager to join their team. The Service Manager will manage team of field service consultants for installation, inspections and service of company’s material handling equipment.  
Must be able to communicate directly with customers and oversee product companies.

Responsibilities:

  • Dispatching field service consultants to perform inspections consult and guide the customer’s on-site technicians and contractors with new equipment installations, repairs and root cause diagnostics.
  • Receive, edit and send customer service consultant service reports.
  • Manage claim process
  • Assist with root cause diagnostics
  • Receive contract service consultant billing, review, approve and submit for payment
  • Prepare service proposals and invoicing.

Qualifactions:

  • +10 years of experience with industrial equipment maintenance and strong technical and mechanical abilities and experience in service of heavy duty equipment in industrial job sites. 
  • Experience with customer service and aptitude for problem solving. 
  • Cement Plant experience preferred. 
  • Experience with Material handling equipment a plus.
  • Travel 40-50% 

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