Helpdesk

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Helpdesk

  • Specialty:

    IT
  • Title:

    Helpdesk
    • City:

      Concord
    • State:

      CA
    • Zip Code:

      94520
  • Start date:

    03-10-2020
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    52634

Description

Provides support for the computer software and hardware used by company co-workers.

Essential Functions and Competencies

• Support users with primary goal to support Hardware/Software in order to ensure company an make production timelines and goals

• Install, debug and support any of the standard pieces of software installed (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)

• Support engineering software packages (CAD, etc.)

• Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)

• Assist users with LAN software and hardware use and problems

• Perform User Training

• Document processes and programs as required

• Periodic off hours support as needed

• PBX and Voicemail programming and administration as required

• Track hardware and software (may include cell phones, pagers, laptops, software licensing etc.)

• Perform all essential functions and competencies listed above

• Serve as a mentor to coworkers in IT Technician I role

• Lead large projects to upgrade hardware or software

• Present ideas for overall improvement of IT processes and technology usage

• Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance

• Assist in maintaining backups and backup procedures

• Support desktop environment in terms of recommendations, configuration and deployment of new or existing hardware

• Perform needs analysis to address users’ requirements, upgrades to existing systems’ capabilities and recommend options and solutions

• Debug moderate to complex IT problems with guidance

• All employees are responsible for the Quality of their work to ensure company meets, or exceeds Customer Satisfaction.

• Other duties as assigned

Qualifications / Education / Experience

2+ years of information systems experience (includes a broader scope, more complexity than Level I)

• May provide leadership and mentorship to others in the information systems activity

• Customer service experience

• 2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management.

 

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