IT Help Desk Technician

1970-01-01Davis Companies Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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IT Help Desk Technician

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    • 01752
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    Direct Hire
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IT Help Desk Technician

Are you interested in working for a Best Places to Work?  Do you love building relationships, creating opportunity, providing exceptional service and working with integrity, this is the job for you!  We are looking to hire an engaging, outgoing, and fun IT Help Desk Technician to grow our staffing business located in Marlborough, MA. The IT Help Desk Technician is responsible for supporting Davis workstations, laptops, tablets and other end-point equipment. The Technician will also handle support calls and tickets from Davis end users.  If you enjoy working in a team environment and helping solve client staffing needs, then DAVIS is the place for you! 

Responsibilities of the IT Help Desk Technician:

  • Answer, prioritize and escalate IT requests and support tickets as needed
  • Act as first point of contact for end users
  • Assist Davis end users in person or remotely
  • Install and configure workstations, laptops, tablets and other end-point devices as needed
  • Install and configure Office, TeamViewer, end-point protection, and other applications as needed
  • Troubleshoot workstations, laptops, tablets and end-point devices as needed
  • Provide status updates to manager and users via ticketing system, email or phone
  • Reset passwords/unlock accounts within Active Directory
  • Provisions/Deprovisions user accounts within various Davis systems as needed
  • Knowledge of mobile devices (iPhone/Android/Surfaces) and configurations a plus
  • This position may require after hours or weekend work to perform upgrades and repairs as needed
  • Maintain hardware and asset inventory 
  • Provide new hires with basic training on Davis specific systems during on boarding

Qualifications of the IT Help Desk Technician:

  • Associate's Degree required, Bachelor’s Degree preferred
  • 1-2 years of help desk experience preferred
  • Must be outgoing and self-motivated with a strong desire to excel; must have a strong desire to learn and have natural curiosity about technology and how it can be used.
  • Must have strong time-management skills and focus 
  • Must have strong presentation, communication (written and verbal) and interpersonal skills
  • Must be able to travel between Davis sites as needed
  • Ability to execute and prioritize multi-task projects
  • Ability to exercise effective judgment, confidentiality, sensitivity and creativity to changing needs and situations.
  • Customer service skills necessary.  
  • Must have experience with Windows 10/Office 365
  • Experience with PDQ/Automox/TeamViewer a plus
  • Experience with Dell/Lenovo business class systems a plus
  • Experience with Vonage Business a plus

Why work at DAVIS?  Here’s a snapshot of what we offer:

  • Defined career paths, with the ability to continually grow and move up in your career
  • Excellent compensation plans with unlimited commission potential
  • Generous Paid Time Off Policy, with uncapped PTO after two years of service
  • Casual attire every day
  • Community service volunteer opportunities monthly
  • Excellent benefits package including health, dental and vision insurance, health savings account, flexible spending account, long and short term disability, and life insurance
  • 401k with company match
  • Weekly company-sponsored lunch
  • Tuition reimbursement

Real Relationships. Powerful Partnerships. Exceptional Opportunities.

DAVIS Companies is an Equal Opportunity Employer





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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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