Tech Support Engineer (Data Operations Manager)

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Tech Support Engineer (Data Operations Manager)

  • Specialty:

    IT
    • City:

      Portsmouth
    • State:

      NH
    • 03801
  • Assignment Type:

    Direct Hire
  • Job Id:

    55071
  • Payrate:

    $48.08

Description

Technical Support Engineer - Direct Position

Responsibilities
:

  • Handle technical issues with the medical treatment planning software and provide technical support to our customers with an emphasis on operation of a custom algorithms’ toolbox.
  • As US technical support team grows, take a major part in its training.
  • Gather customers’ feedback and deliver key findings to R&D leadership.
  • Collect high quality data that may fuel future development of the treatment planning.
  • As time allows, revise and develop algorithms to handle customers’ needs

 

Qualifications:

  • BSc in computer science, computer/biomedical/electrical engineering or a related field.
  • MSc in a related field – advantage.
  • At least 3 years of experience in technical support role – advantage.
  • At least 1 year of experience in customer facing role – advantage.

Knowledge/Skills:

  • Strong problem-solving skills
  • Excellent interpersonal skills - we are looking for a caring, highly-motivated person
  • Team player that is capable of working in a multi-disciplinary environment.
  • Experience with medical products – an advantage
  • Experience with data-driven product development – an advantage

 

 

Misc:

  • Up to 25% travel may be required when it is safe to do so.
  • Able to lift up to 25lbs.

 

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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