Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Service Representative

  • Specialty:

    Manufacturing
  • Title:

    Customer Service Representative
    • City:

      Arden Hills
    • State:

      MN
    • Zip Code:

      55112
  • Start date:

    04-19-2018
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    45166

Description

DAVIS Companies is seeking Customer Service Representatives with business to business experience in a manufacturing setting to join a growing employee owned company.  This is an excellent Direct Hire opportunity with a leading manufacturing company.

Responsibilities:

  • Process all incoming orders in a timely manner from receipt of order through verifying product availability, ordering special product, pricing, credit status, order entry and release.
  • Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary.
  • Monitor assigned customer portals for incoming orders and quotes. 
  • Confirm and invoice orders as required.
  • Provide timely and efficient assistance to customers in resolving problems including product returns and complaints
  • Identify and recommend process improvements that will prevent further problems.
  • Assist estimators, customers and sales representatives with the quotation process.
  • Set up bill of materials in the system for new parts.
  • Maintain Customer Parts file.

Requirements:

  • High school diploma or GED required
  • Business to business customer service experience in an industrial manufacturing company
  • Strong written and verbal communication

More Info

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