Field Application Technician

Overview

• Will perform field service, remote phone support and system build support as required by customer. 
• Responsible for completing required documentation in a timely manner. 
• Will be representing the company and its product in a professional manner while interacting with customers and assisting with any issues that arise.
• Will be responsible to equipment and up time at two customer plants.

Duties

• Configures system hardware, software and network components.
• Assembles and integrates system/product, and verifies system/product operation.
• Uses proactive monitoring procedures to identify problem prevention opportunities.
• Conducts customer training; organizes and presents information to convey major points clearly and persuasively.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.
• Is available to support 24/7 service plan customers.
• Communicates objectives and results relating to installations and/or inspection issues.
• Where appropriate, conducts applications support to customer to optimize inspection system.

Skills required

• Associate degree, technical courses or applicable experience
• Automation field with preference to machine vision equipment experience or at least familiarity and experience with factory automation and manufacturing equipment.
• Must have industry knowledge and experience in manufacturing automation components and programmable devices.  
• Basic knowledge of MS Office
• Must be well organized, have professional written and verbal communication and be able to work well under stress.

Salary $60-70K depending on experience

If you would like to be considered for this position immediately please send your resume to kanderson@daviscos.com

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