Field Service Technician
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Field Service Technician
Specialty:
ManufacturingCity:
MemphisState:
TN
Assignment Type:
Direct HireJob Id:
53925Payrate:
$33.65
Description
Field Service Technician
Responsibilities:
- Provide customers with technical support for installation, repair and troubleshooting of machines, motors, brakes, drives and controllers, and other electromechanical components
- Troubleshoot, install and repair components at customer sites and central facility
- Create, complete and document procedures above
- Organize, track, and analyze all activities, and maintain the field service database
- Work with the field support team to prioritize and efficiently execute tasks
- Complete root cause analysis; drive product improvement and process efficiency
- Coordinate with factory and vendor technical support to efficiently resolve customers’ problems
- Build professional relationships with customers and their field staff
- Perform all other duties as assigned
Requirements:
- Elevator Field experience as a field engineer or mechanic or service technician troubleshooting/repairing/installing machines and other elevator components strongly preferred
- Related experience as a mechanic or service technician maintaining/rebuilding machines, gearboxes, other electromechanical components, using dial indicators may be considered
- Related experience troubleshooting/repair of AC/DC motors using multimeter, meggar, basic electrical schematics may be considered
- Great interpersonal skills – Displays honesty, ethics and integrity at all times
- Excellent customer service and communication skills including professionalism and positive attitude
- Strong problem-solving ability and analytical skills
- Proficient computer skills with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, Access, popular web browsers and search engines, and Windows Explorer; SAP experience desired
- Must have prompt and regular attendance, a sense of urgency, self-motivation and discipline, the ability to develop a rapport, and be a team player
- Willingness and ability to travel both domestically and internationally up to 30% of the time
- Minimum of 40 hours per week
- Must maintain a valid passport
- 30% travel required
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