Field Service Technician

Responsibilities:

• Provide customers with technical support for installation, repair and troubleshooting of machines, motors, brakes, drives and controllers, and other electromechanical components
• Troubleshoot, install and repair components at customer sites and central facility
• Create, complete and document procedures above
• Organize, track, and analyze all activities, and maintain the field service database
• Work with the field support team to prioritize and efficiently execute tasks
• Complete root cause analysis; drive product improvement and process efficiency
• Coordinate with factory and vendor technical support to efficiently resolve customers’ problems
• Build professional relationships with customers and their field staff
• Perform all other duties as assigned

 Requirements:

• Elevator Field experience as a field engineer or mechanic or service technician troubleshooting/repairing/installing machines and other elevator components strongly preferred
• Related experience as a mechanic or service technician maintaining/rebuilding machines, gearboxes, other electromechanical components, using dial indicators may be considered
• Related experience troubleshooting/repair of AC/DC motors using multimeter, meggar, basic electrical schematics may be considered
• Great interpersonal skills – Displays honesty, ethics and integrity at all times
• Excellent customer service and communication skills including professionalism and positive attitude
• Strong problem-solving ability and analytical skills
• Proficient computer skills with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, Access, popular web browsers and search engines, and Windows Explorer; SAP experience desired
• Must have prompt and regular attendance, a sense of urgency, self-motivation and discipline, the ability to develop a rapport, and be a team player
• Willingness and ability to travel both domestically and internationally up to 30% of the time
• Minimum of 40 hours per week
• Must maintain a valid passport
• 30% travel required

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