Order Processor

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Order Processor

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    Order Processor
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Order Processor 

We are currently hiring an Order Processor to join our team. This individual will be located in our Duluth GA office.

Essential Duties and Responsibilities:

  • Maintains relationships and favorable contacts with assigned accounts
  • Sets up new account information and resolves customer issues/problems, and owns problem/requests to fruition/conclusion. 
  • Acts as initial point of contact for sales orders.
  • Gives priority to assigned accounts however will take any call that comes into center and starts process of solving the issue. Informs account manager of situation. 
  • Is proficient in SAP in all areas such as order entry, customer service, RMA, and can fill in for each position when customer demands increase. 
  • Delegates responsibilities for faster response to customer needs. 
  • Verifies pricing is correct and invoicing is done daily. Depending on customer satisfaction, is empowered to make pricing decisions within a range. 
  • Compiles pertinent information for and generating accurate configurations and customer/end user profiles in ERP system, recommends changes. 
  • Responsible to maintain a high level of product and program knowledge by reviewing and understanding written materials and utilization of SAP and partner/customer tools. 
  • Responsible for collecting and providing all required information for accurate order processing 
  • Responsible to maintain an industry leading customer satisfaction rating by providing timely professional and accurate responses to customer/partner/end user inquiries and requests. 
  • Escalates customer satisfaction issues to Customer Care Center Management and Operations Organization. Will manage meetings with cross functional groups and resolve issues related to customer satisfaction. 
  • Communicates on a regular basis with BDR sales teams regarding account issues, order status, shipment forecasts and opportunities. Responsible for promoting business philosophy business practices and core values to our customers and vendors. 
  • Accountable for order and sales KPI's per month.


  • BA Degree preferred or AA degree with 5+ years of experience in a sales department with order and sales experience
  • Effective interactions with personnel at all organizational levels.
  • Must possess communication skills that allow interaction with upper level management as well as other levels with external and internal customers.
  • Demonstrated independent management of day to day activities.
  • Experience in a work environment requiring frequent change in strategies to meet changed needs.
  • Experience in SAP system.


General Comments:

Monday through Friday: 8:00 a.m. to 5:00 p.m.

Salary: $45,000/yearly

If you feel like your skills and experience are a good match to this job opportunity please send your resume to rinman@daviscos.com.

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