IT Help Desk Technician

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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IT Help Desk Technician

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    IT Help Desk Technician
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IT Help Desk Technician

Are you interested in working for a Best Places to Work?  Do you love building relationships, creating opportunity, providing exceptional service and working with integrity, this is the job for you!  We are looking to hire an engaging, outgoing, and fun IT Help Desk Technician to grow our staffing business located in Marlborough, MA. The IT Help Desk Technician is responsible for supporting Davis workstations, laptops, tablets and other end-point equipment. The Technician will also handle support calls and tickets from Davis end users.  If you enjoy working in a team environment and helping solve client staffing needs, then DAVIS is the place for you! 

Responsibilities of the IT Help Desk Technician:

  • Answer, prioritize and escalate IT requests and support tickets as needed
  • Act as first point of contact for end users
  • Assist Davis end users in person or remotely via TeamViewer
  • Familiar with Windows 10/Office 365
  • Install and configure workstations, laptops, tablets and other end-point devices as needed
  • Install and configure Office, TeamViewer, end-point protection, and other applications as needed
  • Troubleshoot workstations, laptops, tablets and end-point devices as needed
  • Troubleshoot network, VOIP, and peripheral connection issues
  • Troubleshoot workstations, laptops, tablets and end-point devices with diagnostic software
  • Provide status updates to manager and users via ticketing system, email or phone
  • Reset account passwords
  • Provisions/Deprovisions user accounts within various Davis systems as needed
  • Experience with Lansweeper/PDQ/TeamViewer a plus
  • Experience with Dell/Lenovo business class systems a plus
  • Knowledge of mobile devices (iPhone/Android/Surfaces) and configurations a plus
  • This position may require after hours or weekend work to perform upgrades and repairs as needed

Qualifications of the IT Help Desk Technician:

  • High School Diploma required, Associate’s Degree preferred
  • 1-3 years of help desk experience preferred
  • Must be outgoing and self-motivated with a strong desire to excel; must have personal drive and a competitive spirit; and must have a strong need to learn and have natural curiosity about technology and how it can be used
  • Must have strong time-management skills and focus 
  • Must have excellent presentation, communication (written and verbal) and interpersonal skills
  • Strong leadership abilities and polished professional presence
  • Ability to execute and prioritize multi-task projects
  • Ability to exercise effective judgment, confidentiality, sensitivity and creativity to changing needs and situations

Why work at DAVIS?  Here’s a snapshot of what we offer:

  • Defined career paths, with the ability to continually grow and move up in your career
  • Excellent compensation plans with unlimited commission potential
  • Generous Paid Time Off Policy, with uncapped PTO after two years of service
  • Casual attire every day
  • Community service volunteer opportunities monthly
  • Excellent benefits package including health, dental and vision insurance, health savings account, flexible spending account, long and short term disability, and life insurance
  • 401k with company match
  • Weekly company-sponsored lunch
  • Tuition reimbursement

Real Relationships. Powerful Partnerships. Exceptional Opportunities.

DAVIS Companies is an Equal Opportunity Employer

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