IT Technical Support Specialist - Part Time

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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IT Technical Support Specialist - Part Time

  • Specialty:

    Professional
  • Title:

    IT Technical Support Specialist - Part Time
    • City:

      Marlborough
    • State:

      MA
    • Zip Code:

      01752
  • Start date:

    12-13-2017
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    44155

Description

The IT Technical Support Specialist I is directly responsible for providing technical support, advice and assistance to mainly corporate staff members on technical, hardware, and software system problems.  This position requires strong technical knowledge of both software, hardware and peripherals, as well as good communication skills to work with the end-users.  The Technical Support Specialist I will interface with end-users in person, as well as via email and phone, and will utilize a helpdesk queue to address major and minor problems quickly and efficiently.   

This is a part-time position, approximately 20-29 hours per week.  There is some flexibility in the schedule, during normal business hours.  

Pay: $15-20 per hour based on experience

 

Essential Functions:

The IT Technical Support Specialist is required to perform all or a combination of the following essential functions as determined by business necessity:

  • Respond to all helpdesk ticket requests quickly and efficiently, utilizing an online queue tracking system
  • Troubleshoot and problem solve software, hardware, phone and other technical issues including:
    • Connection issues
    • Inabilities to access data
    • Slow performance
    • Custom software
  • Other typical problems to troubleshoot include:
    • Preparing and installing software and new computers, laptops or tablets for new or existing staff
    • Modifying existing equipment with software upgrades, new peripherals, cables, etc.
    • Clean and repair computer- software and hardware
  • Manage security including antivirus, email security, updates and vulnerabilities
  • Research solutions to complex problems and clearly document the findings
  • Maintaining a How To guide that details different functions of the job
  • Other, miscellaneous ad hoc technical support responsibilities

 

Qualifications:

  • High School Diploma required, Associate’s or Bachelor’s Degree preferred, or currently in progress – ideally in a technical field like Information Technology, Information Systems, or Management Information Systems
  • Must have strong problem solving and analytical skills
  • Must have strong technology, technical, software and hardware knowledge
  • Must have strong interpersonal and communication skills to work with all types of end-users

 

#MON-Corp

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