Member Success Manager

1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
Search Jobs

Member Success Manager

  • Specialty:

    Professional
    • City:

      Quincy
    • State:

      MA
    • 02721
  • Assignment Type:

    Direct Hire
  • Job Id:

    51514
  • Payrate:

    $40.87

Description

The DAVIS Companies has a current opening for a full-time Member Success Manager for a leading Private Aviation company in Quincy, MA.

The Member Success Manager will collaborate closely with all cross-functional teams including Flight Support, Sourcing, and Membership Consulting on to monitor and ensure member satisfaction and retention.

Position Responsibilities:

  • New member on-boarding
  • Member profile development
  • On-going member communication to include but not limited to the following:
    • Benefits associated with membership
    • Account status/remaining hours
    • Identify and communicate opportunities for complimentary and paid upgrades
    • Notification of changes to contract terms
  • Oversee and execute member in-flight experiences
  • Arrange ancillary services for members upon request (ground, catering, etc.,)
  • Oversee and ensure member satisfaction/draw on necessary resources to avoid or resolve issue
  • Encourage upsell when appropriate
  • Actively contribute to member renewal and referrals
  • Act as a liaison between flight support and members as necessary
  • Document all interaction with and learned knowledge of members in Salesforce.com

A detailed understanding of aviation and ability to distill technical information in a manner appropriate to each client's level of understanding is vital.  Proficiency using Salesforce.com and other applications/platforms associated with the private travel industry is preferred. 

Requirements:

  • Bachelors degree (Aviation) is preferred
  • Background in Hospitality is preferred
  • Self motivated and excellent communication skills is a must
  • Organized with a strong attention to detail

 

 

 

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Loading...