Member Success Manager
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Member Success Manager
Specialty:
ProfessionalCity:
QuincyState:
MA
Assignment Type:
Direct HireJob Id:
51514Payrate:
$40.87
Description
The DAVIS Companies has a current opening for a full-time Member Success Manager for a leading Private Aviation company in Quincy, MA.
The Member Success Manager will collaborate closely with all cross-functional teams including Flight Support, Sourcing, and Membership Consulting on to monitor and ensure member satisfaction and retention.
Position Responsibilities:
- New member on-boarding
- Member profile development
- On-going member communication to include but not limited to the following:
- Benefits associated with membership
- Account status/remaining hours
- Identify and communicate opportunities for complimentary and paid upgrades
- Notification of changes to contract terms
- Oversee and execute member in-flight experiences
- Arrange ancillary services for members upon request (ground, catering, etc.,)
- Oversee and ensure member satisfaction/draw on necessary resources to avoid or resolve issue
- Encourage upsell when appropriate
- Actively contribute to member renewal and referrals
- Act as a liaison between flight support and members as necessary
- Document all interaction with and learned knowledge of members in Salesforce.com
A detailed understanding of aviation and ability to distill technical information in a manner appropriate to each client's level of understanding is vital. Proficiency using Salesforce.com and other applications/platforms associated with the private travel industry is preferred.
Requirements:
- Bachelors degree (Aviation) is preferred
- Background in Hospitality is preferred
- Self motivated and excellent communication skills is a must
- Organized with a strong attention to detail