The DAVIS Companies has a current opening for a full-time Member Success Manager for a leading Private Aviation company in Quincy, MA.

The Member Success Manager will collaborate closely with all cross-functional teams including Flight Support, Sourcing, and Membership Consulting on to monitor and ensure member satisfaction and retention.

Position Responsibilities:

• New member on-boarding
• Member profile development
• On-going member communication to include but not limited to the following:
  • Benefits associated with membership
  • Account status/remaining hours
  • Identify and communicate opportunities for complimentary and paid upgrades
  • Notification of changes to contract terms
• Oversee and execute member in-flight experiences
• Arrange ancillary services for members upon request (ground, catering, etc.,)
• Oversee and ensure member satisfaction/draw on necessary resources to avoid or resolve issue
• Encourage upsell when appropriate
• Actively contribute to member renewal and referrals
• Act as a liaison between flight support and members as necessary
• Document all interaction with and learned knowledge of members in Salesforce.com

A detailed understanding of aviation and ability to distill technical information in a manner appropriate to each client's level of understanding is vital.  Proficiency using Salesforce.com and other applications/platforms associated with the private travel industry is preferred. 

Requirements:

• Bachelors degree (Aviation) is preferred
• Background in Hospitality is preferred
• Self motivated and excellent communication skills is a must
• Organized with a strong attention to detail