Senior Program Manager

1970-01-01Davis Companies Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Senior Program Manager

  • Specialty:

    • City:

    • State:

    • 01752
  • Assignment Type:

    Direct Hire
  • Job Id:

  • Payrate:



Position Summary:

The Sr. Program Manager is a member of the program leadership team, providing daily management of operations, while driving adoption and innovation of DMS programs across all operations and supply enterprises. Areas of responsibility include: end-to-end program operations management; driving the adoption of program policy and process; proactively mitigating legal, financial, and reputational risk in daily operations; developing strategic relationships with hiring managers and other key contacts; leading ground level vendor management activities; and partnering with the Vice President to design and implement program roadmaps for continued evolution and enhancement of all DMS accounts.

Operations Management:

  • Provides concentrated operational oversight to all program sub-functions (Lifecycle & Data, Sourcing, Billing) and works closely with the sub-function leads to ensure the highest level of program compliance to internal standards. Doubles-down into a Sub-Function Lead role for vacation coverage and during periods of transition
  • Regularly monitors SLAs and KPIs for each sub-function and leads operational changes for continued improvement
  • Conducts audits of each sub-function activity, and partners with the Sub-Function Lead for remediation activity
  • Drives the daily adoption of CW process and policy across the DMS program teams, internal customers, and supply base.
  • Proactively identifies and develops strategic relationships to drive adoption and ensure business needs are met
  • Responsible for driving ground level activity in the execution of Agency Supplier Category Management strategy: supply-base rationalization, supplier scorecards/audits, tier management, and contract compliance
  • Researches and maintains an intimate understanding of the employment market in the assigned business areas and works with the Vice President to devise strategies to ensure clients are obtaining the best talent available at commercially responsible market rates.
  • Develops a strategic alliance in order to co-lead the implementation of services and assist with reclassification of talent requests (e.g. consultant or staff aug)
  • Models the highest possible standards of ethics and compliance, escalating any known or perceived shortfalls immediately to the Vice President.

Program Strategy:

  • In partnership with the Vice President:
    • Contributes to the design, planning, and implementation of special initiative across all DMS
    • Collaborates to develop and implement aligned Services Procurement strategies/support
    • Collaborates with Talent Acquisition to develop and implement aligned strategies/support for CW Staffing
    • Conducts industry benchmarking with corporate peers on contingent workforce strategies
    • Contributes to the creation and delivery of DMS Business Reviews and related presentations
    • Maintains and evolves a “Best-in-Class Program Health Report”
  • Reports on program leakage and partners with the Vice president to devise and deploy remediation strategies
  • Communicates on the effectiveness of the DMS team structure and recommends changes as required
  • Regularly pitches new projects or process which will enhance program effectiveness and further program evolution


  • Maintains an in-depth understanding of VMS tools, ATS’s and other contingent labor programs.  Is able to work in the daily operations and also understand how system capability can be used to drive the program roadmap and evolution
  • Oversees the collaboration between VMS Tools System Administrator and all Sub-Function Leads when troubleshooting data or integration issues. Assist in the operational adoption of new workflows and system configurations

Job Requirements:

  • Strong working knowledge of FLSA and EEOC laws (ADA, ACRA, etc.)
  • Prior experience triaging employee relations issues and initiating case management
  • Advanced MS Office (Word, Excel, PowerPoint) for reporting and presentations
  • Able to expertly navigate an organization to build key relationships and allies
  • Able to learn new systems quickly and understand a broad Ecosystem
  • Able to communicate with all levels within an organization
  • Leadership, organization, and stakeholder management skills
  • Must possess critical thinking and problem solving skills
  • Understands proper escalation pathways and triggers

Why work at DAVIS?   Here’s a snapshot of what we offer:

  • Defined career paths, with the ability to continually grow and move up in your career
  • Excellent compensation plans with unlimited commission potential
  • Generous Paid Time Off Policy, with uncapped PTO after two years of service
  • Casual attire every day
  • Community service volunteer opportunities monthly
  • Excellent benefits package including health, dental and vision insurance, health savings account, flexible spending account, long and short term disability, and life insurance
  • 401k with company match
  • Weekly company-sponsored lunch
  • Tuition reimbursement

Real Relationships. Powerful Partnerships. Exceptional Opportunities.

DAVIS Companies is an Equal Opportunity Employer


Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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